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WELCOME TO VERA WATER & POWER
Important Message To Our Customers
On Saturday, May 30th at about 9:00 in the morning, a car hit a pole on Evergreen Road and caused a power outage to about 10% of our customers, about 1,000 in total.
Power was restored to most customers by 11:30 that morning, but a few customers in the immediate area of the accident were without power until after 9:00 that evening. When the accident first happened, many of the customers without power tried to call us and let us know about the problem. For some unknown reason, the Qwest phone system became overwhelmed and started telling the customers that they had reached a number that was “no longer in service or disconnected”.
We are working with Qwest to try to prohibit this from happening again, but as we do not control the phone company, we have a couple of suggestions that may help if this should happen again. First, wait a few minutes and then try again. The operators were answering calls all the time; it was only the message that was wrong. The line should have been ringing busy when all of the lines were in use. Alternatively, most of the time when we have a substantial outage, we open the office and man the phones ourselves. Feel free to stop by the office at 601 North Evergreen and let us know in person what the problem is.
Finally, we are working on email and text messaging options to notify us of an emergency and will let you know when we get those operational. I apologize for this inconvenience and assure you that we are working on solutions to increase our access during emergencies. As progress is made, we will keep you informed.
Thank you for your understanding.
Kevin Wells,
General Manager
Attention! SNAP funding for the past winter heating season of 2008 – 2009 is no longer available.
Applications for funding that are currentlyin their system will still being processed.
Watch for information for next winter’s SNAP funding in the Fall.
Vera Water & Power customers - Check back soon at 509-924-3800 for when free CFL bulbs will be available again for our customers.
Click your mouse on the arrow to view a video on Vera's Compact Flourescent Bulb Program.
(509) 924-3800 24-Hour Emergency Phone Line 601 N. Evergreen Rd. PO Box 630 Spokane Valley, WA 99037 Vera Water and Power, a publicly-owned utility situated in Eastern Washington, supplies water and electricity to the suburban community of Veradale, located in Spokane Valley, Washington. We serve approximately 9,800 customers in the Spokane Valley. Our power is produced by BPA (Bonneville Power Administration) and we distribute it to our customers through our underground and overhead electrical system. We have 8 wells that provide water to our water system, pumping from our sole source, the Spokane Rathdrum Aquifer.
Serving
the spokane Valley since 1908
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In
1907 & 1908, No. 1 Well was hand dug and still
provides 3,000 gallons of water per minute to Vera's system
when required. Vera Water & Power celebrated its 100 year Centennial anniversary last April 25th, 2008. Vera's history parallels the history of the Spokane Valley.
photo -Leo's Portraits by Andy McAlpin CELEBRATING OVER 100 YEARS OF SERVICE |
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TO PAY YOUR BILL BY CREDIT CARD, CLICK ON LINKS-
 - PAY YOUR BILL BY CREDIT CARD HERE
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Additional Resources to link to ENERGY ASSISTANCE AQUIFER INFO Service Requirements Booklet    NW River Partners 
ENERGY ASSISTANCE FOR VERA CUSTOMERS
Vera Water & Power's Annual Report 2007 Annual Water Quality Report for 2007 Vera Water & Power's Annual Report 2006 Vera Water & Power's Annual Report 2005 Vera Water & Power's Annual Report 2004
Revised: June 1, 2009
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