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VERA IN 1910
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Frequently
Asked
Questions
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FAQ'S |
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Do
you have a Budget Billing Program? |
Our
Average Payment Program provides an equal monthly payment for
all your routine charges from Vera including your electric,
monthly water bill, annual excess water bill and any other fixed
charges such as street lights. Renters will need their
landlord's
approval. Please call our
office at (509) 924-3800 for information about how to qualify.
Our staff will need to determine what your average monthly
payment amount will be. Click on this APP
Link to
open the form to print out and fill in. You can bring to our
office to sign up.
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Can
I pay my bill by having it deducted from my checking or savings
account automatically? |
Yes!
EXPRESS PAYMENT PROGRAM -
You
can have your bill paid automatically from your checking
account. To participate in this program, please contact
our office at (509) 924-3800, or you can sign up now by clicking
on the link below to access the sign up form to print & fill
out. Then, mail or bring this form in to our office along with
a voided check for validation with your bank.
Vera's mailing address is PO Box 630,
Spokane Valley, WA
99037-0630. It only takes one billing cycle to get you
started.
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CLICK
HERE TO ACCESS FORM
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Can
I pay my bill on this website? |
| Click here for a link to e-BILLING
SERVICES or at
the top or bottom of this website and follow the easy directions
to register your bank account number and pay your Vera bill
directly from your checking or savings account. If you
provide your e-mail address while registering, we
will contact you automatically when your bill is ready for
review and payment.
You will need to access e-BILLING
SERVICES each month on this website to pay your bill this way. |
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Can
I pay by Credit Card or Debit Card? |
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Yes!
There are two ways to pay by credit card; 1.) Click
here for e-BILLING
SERVICES and follow the easy instructions. OR
2.)
Call 1-800-272-9829. At the prompt, Press 3 (property tax
and all other payments), then use
Vera's jurisdiction code 5644. To keep the
costs down for all of our customers, there is a transaction fee
that will be charged to you by the credit card processor.
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What
are your business hours? |
| 7:30am
to 5:00pm Monday through Friday. We observe 9 national
holidays a year and are closed on Christmas Eve, as well as the
Friday after Thanksgiving. Notices are posted on the front
door and our electronic sign in front of the office to remind you of holiday closings.
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How
often will I receive my electrical bill? |
| We
bill our customers monthly. A minimum monthly base charge of
$3.60 per month is billed for residential electrical
service. Currently Vera's rate is $0.0516 per kwh; The time of month you will
receive your bill is dependent upon the route in which you
reside. We try very hard to keep your billings at 30 day
intervals, but this is not always possible. Of course,
commercial and business rates are also available. Contact
our office at (509) 924-3800 for specific details and charges. |
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How
often will I receive my water billing? |
| The
minimum monthly service charge for water is included on your
monthly bill. We will bill you for excess water usage once
a year in October. Standard residential water billing for
a 3/4" meter is $10.97 per month. Excess usage is
charged on a declining rate schedule. Contact our office
for more specific charges. |
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Can
I have my bill sent to a different address while I'm on vacation
or gone for the winter? |
| Yes,
you certainly can. Contact our Front Office staff for
assistance in setting up your temporary billing address.
Need to extend your dates while you're gone? No
problem. Just call us, we'll take care of the rest. |
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If
I run short one month, can I make an arrangement to pay after
the past due date? |
| Certainly,
but please call before your account becomes past
due. Contact our Credit Department for assistance with
setting up a payment schedule. By the way, bills are Due
and Payable upon receipt. They become delinquent
and past due 30 days after the billing date. |
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Do
you have a Night Drop or Drop Box for after hour payments? |
| We
have a drive up payment box in front of the building. We
also have a Night Drop box at the front door. Payments
placed in the drive up payment box after 8:00am will not
be posted to your account until the next business day.
Our office opens at 7:30am, so please drop your bill at the
front counter for payment after 7:30am to ensure having your
payment posted to your account that same work day. |
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Are
you offering any Rebate or Conservation Programs? |
| Yes,
you may be eligible for rebates on many programs.
Currently Vera has a high efficiency heat pump rebate program
and a hot water tank rebate program. Please
contact Michael DeVleming at 924-3800. Click
here
for link!
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| 08/14/2007 Last
updated
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New Customer Booklet