Prepare for an outage
Our goal is to limit the number and length of outages, but sometimes outages are unavoidable. Service can be interrupted due to weather, equipment, animals, trees or people. Preparation is key in dealing with an outage. Put together an emergency preparedness kit with supplies in case of a prolonged or widespread power outage including:
- Water: one gallon per person, per day
- Food: non-perishable, easy-to-prepare items
- Extra batteries
- First aid kit
- Medications and required medical items
- Portable Radio: handcrank or battery operated
- Multipurpose tool
- Cell phone with charger and/or non-cordless telephone
- Contact information for your family and emergency services
- Backup power for any life support medical equipment requiring electricity
Backup power for life support
If you are on life support equipment or are caring for someone who is, you are responsible for a backup power supply to support your equipment. Power outages due to extreme weather can last for hours or days, depending on severity. If you do not have a backup power source, please be prepared to utilize hospital and emergency services.
Reset your breakers or install new fuses
If you are without power, reset your circuit breakers or install new fuses. If you still don't have power, it may be an issue with our supply.
Report the outage - (509) 924-3800
Sometimes we are unaware of an outage unless it is reported. If your house is still without power after checking your breakers or fuses, please call our 24-hour office number.
If you hear or see anything that may help us to identify the cause of the outage, please notify us. If you hear a loud explosion or see a flash, we can use the information to help find the source of the outage.
Our phone system has a limited number of lines, so you may receive a busy signal when you call. Wait a few minutes, then try again, or visit Facebook or Twitter to receive updates. You may also inform us via email or social media.
Please note: Vera social media and email are not monitored 24 hours per day, so calling is the most proven way to notify us of an outage.
Protect your electronic equipment - Unplug it
If the outage is after hours, it may take time for on-call crews to arrive on the scene, and, depending on the weather, it may be difficult for us to quickly restore the power in a safely.
While you are waiting for the power to be restored, unplug sensitive electronic equipment such as computers or TVs. This equipment is sensitive to surges that may occur during restoration.
If you notice that your power is out and your neighbors have power, please call us. It is possible that your service was not restored completely, or we have more outages than we thought.