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Prepare for an outage

Our goal is to limit the number and length of outages, but sometimes outages are unavoidable. Service can be interrupted due to weather, equipment, animals, trees or people. Preparation is key in dealing with an outage. Put together an emergency preparedness kit with supplies in case of a prolonged or widespread power outage including:

  • Water: one gallon per person, per day
  • Food: non-perishable, easy-to-prepare items
  • Flashlight
  • Extra batteries
  • First aid kit
  • Medications and required medical items
  • Cash
  • Portable Radio: handcrank or battery operated
  • Multipurpose tool
  • Cellphone with charger and/or non-cordless telephone
  • Contact information for your family and emergency services
  • Backup power for any life support medical equipment requiring electricity

Backup power for life support

If you are on life support equipment or are caring for someone who is, you are responsible for a backup power supply to support your equipment. Power outages due to extreme weather can last for hours or days, depending on severity. If you do not have a backup power source, please be prepared to utilize hospital and emergency services.

Reset your breakers or install new fuses

If you are without power, reset your circuit breakers or install new fuses. If you still don't have power, it may be an issue with our supply.

Report the outage - (509) 924-3800

Often times, we are unaware of an outage unless it is reported. If your house is still without power after checking your breakers or fuses, please call our office. Our phone number is operating 24 hours each day.

If you hear or see anything that may help us to identify the cause of the outage, please notify us. If you hear a loud explosion or see a flash, we can use this information to help find the source of the outage.

Please note our phones have a limited number of lines, so you may receive a busy signal when you call. Wait a few minutes, then try again, or visit our Facebook or Twitter to receive updates. You may also email or inform us of an outage via social media. Our social media and email are not monitored 24 hours per day, so calling is the most proven way to notify us of an outage.

Protect your equipment while you wait

If the outage is after hours, it will take time for on-call crews to arrive on scene, and, depending on the weather, it may be difficult for us to quickly restore the power in a safe manner.

While you are waiting for the power to be restored, unplug sensitive electronic equipment such as computers or TVs. This type of equipment is sensitive to surges that may be created by repair procedures.

When in doubt, call us!

If you notice that your power is still not working and your neighbors have power, please call us. It is possible that your service was not restored completely, or we have more outages than we previously thought.

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