VERA'S CUSTOMER SERVICE PROGRAMS

CALL VERA AT OUR 24 HR PH NO. (509) 924-3800 IF YOU HAVE A POWER OR WATER EMERGENCY IN THE DISTRICT.

The District offers a number of special programs for customers to ensure that our utility's service is safe, efficient and affordable.  Participation in these programs is voluntary and eligibility requirements vary by program.

Vera offers a $100 rebate for the installation of a qualifying energy-efficient hot water tank.  Stop by Vera for a list of qualifying hot water tanks that are available locally.

Please let us know if you have a street light that is out in your neighborhood.  We rely on you to notify us because we normally do not have the opportunity to see street lights after dark unless the crews are out in the District during an emergency outage.

Vera starts our annual tree trimming project in February each year.  Thanks for working with us in the past on this tree trimming work!  Routine trimming prevents outages due to limbs falling on wires and electric services.  You can call with a tree concern any time, and we will work it into the program.

Why not add Vera Water & Power to the list of regular monthly payments which can be automatically deducted from your bank account.  No more stamps and no more writing checks every month - What could be more convenient!  Furthermore, there will be no more worry about your Vera payment getting lost in the mail, or your payment being late when you are out of town on business or vacation.  Consider taking advantage of this convenient service!  Give us a call at 924-3800 for further information or stop by our office to obtain an authorization card.

This plan will provide an equal monthly payment for all of your routine charges from Vera, including your annual excess water billing.  This program addresses concerns of several of our customers who have difficulty with high winter or summer power bills, high fall excess water bills or other seasonal differences that make your utility bill vary up or down significantly.  In order to sign up for this program, give us a call or stop by our office to obtain an authorization card.

If you are having difficulty paying your bill, please contact us.  We have specialists to help you work through those difficult times.  The Spokane Valley Outreach Program (927-1153) has emergency assistance funds available for Vera customers that you may qualify for these funds depending upon your income and the number of people in your family.